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Complete the Return Request Form HERE.
You will be asked to provide the following information:
A response will be issued within 48 hours.
If the return is accepted, we require a receipt or proof of purchase to be included in the package.
We are happy to accept pre-made items with 14 days of receipt.
No. Any item not in its original condition or shows physical damage or missing parts for reasons not due to our error is not eligible for return.
Please be sure to document the delivery with photos to prove damage during transit.
Unfortunately, personalized items cannot be returned
The customer is responsible for the cost of the return.
Returns should be sent to:
3863 GA Highway 138 SE #1259
Stockbridge, GA 30281
NOTE: Do not mail your return without approval
Unfortunately, we do not offer exchanges.
If you are interested in swapping out an item, you must return it and complete a new purchase.
Complete the Return Request Form HERE.
You will be asked to provide the following information:
A response will be issued within 48 hours.
If the return is accepted, we require a receipt or proof of purchase to be included in the package.
It’s totally up to you when to purchase your new item. It is not required that you wait until the return has been processed.
Items that have been approved for return can be purchased again.
Unfortunately, personalized items are not eligible for return.
The customer is responsible for the cost of the returned item.
Refunds are issued once returns have been inspected. An email will be sent to notify you that we have received your returned item.
Depending on your financial institution, refunds may take 5-7 business days to be deposited into your account.
Has it been 5-7 business days?
If no, please wait the allotted time prior to contacting customer service.
If yes, contact your bank. There may be a pending transaction. If there isn’t a pending transaction, please email giftit@aprettyaddiction.com with your inquiry.
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